A former co-worker of mine always used to joke about our company’s customer database by posing the deceptively simple question: “How many ways can you spell ‘IBM’?” In fact, the number of…
Tag: Knowledge Management
Three Rules of PowerPoint
The sheer ubiquity of the Microsoft Office suite has created a cottage industry around the evaluation and critique of its bundled applications. Microsoft Excel, with its attendant realm of spreadmarts and shadow…
Addressing the Loss of Institutional Memory
There was an interesting article in the news today that highlights the struggle organizations face when they try to preserve knowledge, codify decisions, or record experiences in a way that can be passed on from…