One of the ways in which people deal with information overload is to use a filter to screen out unwanted information and eliminate the amount of time spent on non-essential topics. Filters can take many forms but one of the most common is simply the “trusted source” — a person or an organization that has passed some internal test for trustworthiness. Everyone takes advantage of these personal filters because they provide shortcuts for many of our day-to-day activities.
Sore throat? Ask your sister the nurse. Problem with your PC? Call up your buddy the software engineer. Car on the fritz? Invite your gearhead uncle over for a beer and friendly consultation.
People simply do not have the time to become an expert on every single subject and they also don’t have the time to vet every single source. They need a way to cut through all the BS and get information that allows them to take action. They find someone they trust who seems to know what they’re talking about and — boom — they’ve got their filter.
The problem with any filter is that there is always an element of bias involved. Your uncle may be great with cars but maybe he’s also a Ford guy who can’t stand GM and thinks BMWs are over-priced toys. No matter how well-meaning he may be, his opinions will color his advice — which could lead you to a different decision than if you were an expert auto mechanic and doing the research yourself.
This is the main complaint that people on the right side of the political spectrum have with mainstream media. They feel that the types of events that are presented and the way these events are covered reflect the liberal bias of the reporters and commentators telling the stories. The standards of journalism are supposed to prevent this kind of bias by requiring journalists to double-check claims, verify the reliability of sources and issue corrections if necessary. By casting doubt on the ability of the mainstream media to follow its own code of ethics, the right has reduced the number of people who feel comfortable using these news outlets as trusted sources of information. This has opened up the doors for a whole new slate of alternative news filters. Of course, these organizations and their sources have their own biases and — in the case of bloggers — are not even required to follow standard journalistic practices of impartiality.
A prime example of the issue of source bias was on display during the controversy surrounding Shirley Sherrod and the speech she made to the NAACP that led to her firing from the USDA. Blogger Andrew Breitbart released an edited video clip of the speech that appeared to implicate Ms. Sherrod as a racist. After a firestorm of criticism, she lost her job … and then some bright bulb actually watched the whole video. Sherrod was exonerated and the White House, FOX news, Bill O’Reilly and others who had relied on Mr. Breitbart as their filter were forced to apologize.
Mr. Breitbart himself has not issued an apology and, as a political activist, is probably not required to do so. In an interesting turn, right-wing commentator Ann Coulter places the blame squarely on Mr. Breitbart’s own trusted filter:
“I think Breitbart ought to reveal his source, because he was set up. This was a fraud. The person who sent the edited tape has to know what the full speech said, and whomever sent only that segment to Andrew Breitbart is the one who should apologize to Shirley Sherrod.”
Certainly someone along the chain of information exchanges made the crucial edit that altered the tenor of her speech. Who is ultimately responsible, then, for errors that creep into these kinds of stories? Unfortunately, with the erosion of trust in the journalistic profession and the explosion of non-traditional news sources, the consumers of the information are themselves responsible. In a sense, we are all journalists now.